Code of Ethics

Customers

WE WILL SERVE our customers with integrity, competence and objectivity.
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather significant facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.

Employees

WE REGARD our employees’ satisfactions as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge and expertise.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL stand behind our work.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our service in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers and the public at large.

Earnings

WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as a part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.

 
 
 
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"Scott and Cory did a great job installing my shower. They were at my house on time and cleaned up before they left. Both are great ambassadors for your Company. I will recommend your company to anyone who needs work done."

–Peggy Keltner

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Communities We Service

Belleville 618-277-4333    Collinsville 618-345-6600    Columbia 618-281-5577
Edwardsville 618-655-0055     Waterloo 618-939-7300     Troy 618-667-4600
  • Belleville
  • Collinsville
  • Columbia
  • Dupo
  • Edwardsville
  • Fairview Heights
  • Freeburg
  • Glen Carbon
  • Granite City
  • Lebanon
  • Maryville
  • Millstadt
  • New Baden
  • O’Fallon
  • Shiloh
  • Smithton
  • Swansea
  • Troy
  • Waterloo
  • Wood River
Trane
Lennox
Hague
Trane Authorized Dealer
Lennox Authorized Dealer
Hague Authorized Dealer
Rinnai
State
AO Smith
Rinnai Authorized Dealer
State Authorized Dealer
AO Smith Authorized Dealer

1402 Frontage Road, O'Fallon, IL 62269

Licensed, Bonded & Insured #058-081696

Phone: 618-632-4433 | Fax: 618-632-8233

Copyright © 2007 - 2010 The Spengler Company, Inc.