Customer Service
Caring People Answer The PhoneWhen your basement is filling with water from a broken pipe . . . your furnace goes out on the coldest winter night . . . or air conditioning system fails on the hottest summer day . . . the last thing you want to hear is “Leave a message at the tone, and we’ll get back to you as soon as we can.”
At Spengler, a real person answers our phones from 7AM TO 5:30 PM, Monday through Friday. For after hours & emergencies we have a 24-hour staffed answering service and paging system so we can quickly respond to your needs 24 hours a day 7 days a week! We understand how busy your lifestyle can be and we make it a priority to accommodate your schedule.
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Exclusive “NO LEMONS” Guarantee We realize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemons” guarantee on our “Risk Free” systems. Simply stated, should the compressor in your air conditioner fail during the first five years of ownership, or should the heat exchanger in your furnace crack during the first ten years of ownership, we will remove the “Lemon” and install a brand new furnace or air conditioner. If you’ve ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
Performance Guarantee The Spengler Company guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years. Satisfaction Guarantee The Spengler Company’s installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results. |
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Comprehensive Maintenance Agreements An ounce of prevention is worth a pound of cure. For that reason, we offer commercial and residential maintenance agreements that will save you time and money! Firm Price Quotes With Up Front Pricing . . . you approve the price before we do the work. At Spengler we quote you the full price of the job, before we do the work. Pricing that is straight, honest and fair. No Hourly Charges. No Overtime Charges. No Lowball Phone Estimates. No Hidden Charges. No Kidding!
Guaranteed Performance Our written guarantees are the best in the business and we offer extended warranties as well. If anything should fail or not perform as expected during the warranty period, we will fix it at absolutely no cost to you!
We Respect You And Your Home At Spengler we have made major investments in finding, hiring and retaining the very best Service Technicians in the industry. Each and every technician is drug-tested and goes through an intensive background check. Our technicians arrive on time in highly visible company owned vehicles; they wear company uniforms, carry business cards and are ready to show you their ID. When they arrive at your home they are ready to work, supplied with all the tools and proper equipment, including entryway carpets, drop clothes and booties to protect your floors and carpeting.
Qualified Service Technicians Being a service technician is a lot harder than it used to be. Ever-changing codes, environmental regulations and advanced technologies require today’s technicians to receive continuous training. At Spengler we constantly invest in advanced education and training. This makes us the company more and more area homeowners trust for all their plumbing, heating and cooling, home remodeling, and water treatment needs. All technicians must pass criminal, background and drug tests before being hired.
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Testimonials
"Many thanks to the great people who remodeled our master bathroom. We are thrilled with our new vanity and shower stall. And, I LOVE MY SOAP DISH! The quality of the work really shows. Thank you for helping us get the bathroom we wanted. You made the process a lot easier for us. Thanks to Kim for always being on top of things when we called with a question. We’re looking forward to our next remodel with you."
– Ginny and Dennis Emmons |
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